These trainings are intended for people who are not employed or beginners, and they want to acquire basic knowledge in the field. With 70 hours of theoretical training in ten working days, at least 30 hours of practice in the Center or in real working conditions at the workplace are added. Successful participants acquire an international SHL certificate for successfully completed training in a particular activity.
The trainings start on May 15, 2018, and will be held for a period of three weeks (three days a week, ie a total of nine days). Depending on the number of applicants, for each training it is possible to arrange an appropriate term acceptable for the participants and for the trainer.
Price: 18 450 denars without VAT
The price includes: snack, coffee and drinks
Deadline for applying: 13.5.2018
Phone: +389 2 3 110 227
E-mail: info@htca.mk.
Designed for employed professionals. They acquire extended knowledge or best practice in a particular field of activity. Training includes solving practical situations and checking knowledge.
Price: 12 300 denars excluding VAT
The price includes: snack, coffee and drinks
Designed for employees who work only on targeted parts of the business, for example, service techniques, communication with guests, sales techniques.
Price: 9 225 denars excluding VAT
The price includes: snack, coffee and drinks
These trainings are structured according to the needs of the interested clients and are performed in accordance with the required training. Once certified, it is necessary for the trainer to submit a curriculum and a program approved by the Training Center, according to previously established standards with the SHL, and which must include:
– the need for a training
– target audience
– the knowledge acquired by the entire group
– the structure and duration of the training
– the structure of the lesson that is to be delivered
– the theoretical part
– the practical part
– group work on a given problem
– discussion of the offered solutions
– testing the knowledge.
– Revenue and yield management
– Customer relations and communication
– Sales and distribution
– Reception, maintenance of premises and cleaning activities
– Waiters and bartenders